Shipping policy
At Moonga Herbal, we are committed to delivering your orders safely and on time. Please read our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email and a shipping confirmation with tracking details once your order has been dispatched.
Shipping Time
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Delivery times may vary depending on your location and courier availability.
Shipping Charges
- Free Shipping on eligible orders as mentioned on our website.
- Shipping charges (if applicable) will be displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your shipment status in real time.
Delivery Delays
While we strive to deliver your order within the estimated timeline, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, courier issues, or other factors beyond our control. We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address and contact details are accurate when placing your order. Moonga Herbal is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.
Damaged or Missing Items
If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery with your order number and clear photos of the package and product. Our support team will assist you with a suitable resolution.
